Shipping policy

Last updated: 01/01/2026

Thank you for shopping with Sayansi Ufalme! Please review our shipping policy carefully to understand how orders are processed and delivered.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has shipped.

Please note:

  • Processing times may be extended during product launches, promotions, holidays, or periods of high order volume.
  • We do not process or ship orders on weekends or U.S. federal holidays.

Shipping Destinations

We proudly ship both domestically and internationally.

  • Domestic Shipping: United States
  • International Shipping: Available to select countries worldwide

If your country does not appear at checkout, international shipping to your location may not yet be available.

Shipping Carriers

We ship orders using trusted carriers, including:

  • UPS
  • USPS

Carrier selection is determined by destination, package weight, and shipping method chosen at checkout.

Shipping Rates & Delivery Estimates

Shipping rates are calculated automatically at checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method

Estimated Delivery Times (After Processing):

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–3 business days

International

  • Standard International Shipping: 7–21 business days
  • Delivery times vary by country and customs processing

All delivery timeframes are estimates only and are not guaranteed.

Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Import duties
  • Customs fees
  • Taxes imposed by the destination country

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to update once the package has been scanned by the carrier.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs processing
  • Natural disasters
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control

Lost, Stolen, or Missing Packages

Once a package is marked as “Delivered” by the carrier, Sayansi Ufalme is not responsible for lost or stolen packages.

If your package is missing:

  • Please contact the carrier directly using your tracking number
  • You may also file a claim with the carrier if applicable

We recommend shipping to a secure location.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses
  • Delays or losses resulting from address errors

If an order is returned to us due to an incorrect or incomplete address:

  • The customer will be responsible for reshipping fees
  • Shipping fees are non-refundable

Returned to Sender / Unclaimed Packages

If an order is returned to us due to:

  • Failed delivery attempts
  • Refusal by the recipient
  • Unclaimed packages

The customer will be responsible for any additional shipping fees to resend the order.

Damaged Orders

If your order arrives damaged, please contact us at alchemy@sayansiufalme.com within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the original packaging

Claims submitted after 48 hours may not be eligible for review.

Contact Information

For any shipping-related inquiries, please contact us at:
📧 alchemy@sayansiufalme.com